Terms and Conditions


This page displays the Terms and Conditions based on the products that are offered by THEFACESHOP (further referred as “we”) in our website www.THEFACESHOP.co.id (“Site”) to you. Please carefully read our Terms and Conditions (“T&C”) as a guideline for your enjoyable shopping experience or purchases in THEFACESHOP. By ordering and purchasing a product in our website, you are deemed to have understood and accepted our T&C. If you find certain term within this T&C that are not acceptable to you, we kindly recommend that you cease using our services immediately.


While visiting and using the site thefaceshop.co.id, including all its features and services, each user is obliged to comply with the following :

1.1 Access to this site is allowed only for the purposes of shopping and obtaining information related to the services provided in this website.

1.2 Users are not allowed to reproduce, distribute, display, sell, lease, transmit, create any derivative works, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Site.


2.1 All comments, reviews, and photos/ images uploaded on the website will be considered and treated as confidential

2.2 Reviews that have been written in our Site are considered as our property and we retain the rights to modify or otherwise delete. They cannot be returned.

2.3 Pictures that were uploaded by customers are their properties; we are not to be held responsible or prosecuted for any violations to the intellectual property and/ or etiquette standard of the photos.

2.4 You are prohibited from writing reviews while using another person’s account.

2.5 You are prohibited to write comments or reviews or images that contain any phrases or harassments against Thefaceshop.co.id or other third parties.

2.6 We reserve the right to alter or delete comments, reviews and images which contain any inappropriate elements not eligible to be delivered or displayed (in respect to racial or religion comments, pornography, harassments, discriminations, etc.).


3.1 Prices that are shown on the Site do not include postage, logistics costs, unless otherwise stated by us as purchases with Free Delivery.

3.2 To purchase online through shopping carts, orders and shipments will be processed after payment is received by direct bank transfer or Online Trusted Payment via MidTrans. Product delivery time is fairly subject to the local delivery service of such destination.

3.3 Every effort has been made to ensure maximum accuracy of all information contained. THEFACESHOP makes no guarantee with all respects to the accuracy of such information, including product specifications and editorial.

3.4 In the event where the products are severely damaged at the time when customers receive the products, please contact our customer service center or email to info@thefaceshop.co.id for further assistance.

3.5 You will receive email notifications which contain your Delivery Receipt Number shortly after your order is shipped.


If in certain circumstances, there is a price error or wrong information on a specific product as a result of mistyping or error rates and information from suppliers, we reserve the right to refuse or cancel orders with the wrong price including orders that have been paid. In the situation where an order for such product has been paid by credit card and your credit card has been charged for the purchase, then we would make a refund in accordance with the amount.


This site may contain links to other websites that are owned and operated by third parties. We are not responsible for the operations or content in such websites.


In order to maintain competitiveness of our website, it is difficult for us to constantly provide all items on the Site. Our staff would be happy to advise you should there are products that need to be ordered and delivery times. We believe that only in this manner should we be able to maintain the best offerings to our customers.


THEFACESHOP is the sole owner or lawful licensee of all rights to the Site and its content in www.thefaceshop.co.id. The entire content contained in the Site include intellectual property is protected by copyright laws and the applicable laws that protect intellectual properties worldwide. All titles and intellectual property rights in the Site and its contents belong to THEFACESHOP. All rights not expressly stated in this Agreement are hereby reserved as follow:

7.1 Ownership of all software.

7.2 The name “THEFACESHOP” or “thefaceshop.co.id”, icons and logos are registered trademarks in various jurisdictions and are protected under copyright laws, trademark or other intellectual property rights. It is strictly forbidden to use, modify, or put those brands above for personal interests and to undermine thefaceshop.co.id.


THEFACESHOP always strive to provide product descriptions as accurate as possible. But we cannot make an absolute guarantee that all descriptions or content contained in the website is accurate/ complete/ current/ or error-free. If a product offered on the Site is not in accordance with the product description, then you could return the product in an us.


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