Shipping & Return


Delivery Shipping & Return

SHIPPING & RETURNS

Our products are carefully curated, following certain processes to ensure the quality assurance, and packed with love before being sent out to you, so we 100% guarantee your satisfaction. If you get worn out products, we want to know about it.

 

SHIPPING CHARGES
Shipping & handling charges are based on the shipping address which you had provided us your valid address while checkout process and calculated from your order before any deductions or promotional discounts.

Not all services are available for all destinations. Service options will be displayed at checkout.

 

ORDER CONFIRMATION
if you have made a payment, send us your proof of transaction via the official WhatsApp THEFACESHOP 0812-1224-2308 or via info@thefaceshop.co.id.

Transactions sent before 14.00 pm will be sent on the same day and transactions sent after 14.00 pm will be sent tomorrow / next day.

 

DELIVERY ESTIMATES
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified.

 

For most orders, this process begins once your online order has been submitted.Depending on the time you place your order, the order process might not start until the following business day.

Business days are Monday-Friday, excluding national holidays. During peak periods you may experience longer than average order processing time.

We will determine the most efficient method of delivery based on your shipping address.

 

Shipping & handling will be charged at the time of shipment. If your order includes a pre-order or backordered item, shipping & handling will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.

Shipping & handling is a taxable service. Certain beauty products are not eligible to be shipped to Indonesia Territories.

We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same.

Any items lost after delivery to you or the freight forwarder will be your responsibility.

 


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